Notice of Privacy Practices
A summary of how health information may be used, disclosed, and protected when care is coordinated through Veradene and the licensed doctors who treat you.
This notice summarizes how health information associated with clinical services coordinated through Veradene and the licensed doctors who treat you may be used and disclosed, and how you may exercise certain privacy rights. Site-level privacy practices are described separately in our Privacy Policy.
Veradene is operated by Benchline Health, Inc., Delaware file number 10681125, incorporated June 30, 2026. The company’s registered agent for formal legal notices is Agents and Corporations, Inc., 1201 Orange St Ste 600, One Commerce Center, Wilmington, DE 19801. Questions about care or privacy rights should continue to use the Veradene contact channel below so requests can be routed to the appropriate clinical or operational entity.
1. Scope of this notice
This notice describes common privacy practices for health information used in connection with treatment, payment, healthcare operations, safety review, and legally required disclosures. The specific doctor or clinical partner providing your care may issue a separate or additional notice that governs the clinical record itself.
2. Uses and disclosures we may make
- for treatment, consultation, prescribing review, pharmacy coordination, and follow-up care
- for payment, billing, collections, eligibility review, and related administrative operations
- for healthcare operations such as quality review, platform support, credentialing, auditing, and fraud prevention
- to maintain secure intake, access-control, logging, and result-delivery systems used to support care coordination
- when required by law, subpoena, court order, public-health reporting, or regulatory obligation
- to avert a serious threat to health or safety where permitted by law
- to business associates or vendors performing services under contractual privacy restrictions
3. Uses that may require your authorization
Certain uses or disclosures may require your separate authorization, depending on the information involved and applicable law. If an authorization is required, you may revoke it in writing for future use, except to the extent action has already been taken in reliance on it.
4. Your rights
- request access to, or a copy of, certain records where permitted by law
- request amendment of incomplete or inaccurate information
- request an accounting of certain disclosures
- request restrictions on certain uses or disclosures where legally available
- request confidential communications by alternative means or at alternative locations
- obtain a paper or electronic copy of the current notice
Some requests may need to go to the licensed doctor or clinical partner that maintains the designated record set. Where that is the case, we will help route your request to the right entity.
5. Our duties
We are committed to maintaining reasonable administrative, technical, and physical safeguards designed to protect health information. We may revise this notice from time to time, and the revised version may apply to information we already maintain, to the extent permitted by law.
These safeguards can include encrypted transmission, access controls, vendor restrictions, short-lived result-access tokens, audit logging, and security monitoring supporting care coordination and patient privacy.
6. Questions and complaints
Questions about privacy practices may be sent to care@veradene.com. If you believe your privacy rights have been violated, you may contact us, and you may also have the right to file a complaint with the relevant provider entity or a government regulator without retaliation.
This page is provided for general information and does not constitute medical or legal advice. Veradene provides telehealth services in partnership with licensed clinicians and pharmacies; it is not for medical emergencies. If you are experiencing a medical emergency, call 911.