Refund and Cancellation Policy

Veradene is operated by Benchline Health, Inc. This policy is published so you can read it before paying. The version shown to you at checkout is the version that governs your purchase.

1. What Veradene charges for

Veradene charges for two things and nothing else:

• A one-time $99 initial consultation with an independently licensed clinician.
• An optional monthly care plan for patients who choose ongoing care. The exact price depends on the prescribed treatment, formulation, and dose and is shown before authorization.

Veradene does not sell, dispense, or ship medication. If a clinician determines that a prescription is appropriate, that prescription goes to an independently licensed pharmacy. Medication is priced by that pharmacy and laboratory testing, when needed, is priced by the laboratory; neither is a Veradene fee. Where a plan total includes medication or testing, that portion is the pharmacy’s or laboratory’s charge — we collect it on their behalf and pass it on to them — and every checkout shows you the total and what it includes before you agree. Their own refund and replacement terms apply to those amounts, not this policy. See section 7.

Veradene is a cash-pay service. It does not bill insurance and does not submit claims to any federal or state healthcare program.

2. The initial consultation

The $99 consultation fee is charged when you complete checkout, before a clinician reviews your intake. You receive a full refund of the consultation fee in any of these circumstances:

• You cancel within 48 hours of payment and a clinician has not yet begun reviewing your intake.
• A clinician determines that Veradene’s telehealth care is not appropriate for you. Being declined for treatment never costs you the consultation fee.
• You are outside a state Veradene serves, or are otherwise ineligible, and this is identified after you paid.
• The consultation is not delivered because of a Veradene or platform failure.

Once a clinician has reviewed your intake and provided a clinical assessment, the consultation has been delivered and the fee is no longer refundable under this section. Paying for a consultation never guarantees a prescription, and a clinical decision not to prescribe is a delivered consultation, not a failed one. If you believe your consultation was not properly delivered, contact us and we will review it.

3. The monthly care plan

Your care plan renews automatically each month on the same day of the month as your first plan charge, until you cancel. Your exact recurring total is shown before you authorize the plan. Before each renewal we send you a reminder that states the amount, the date of the charge, and how to cancel by email.

• You can cancel at any time, for any reason and without explaining why. See section 4.
• Cancellation stops all future charges. If you cancel before a renewal date, you are not charged again.
• Cancellation takes effect at the end of the period you have already paid for, and you keep membership access until then.
• When you cancel, partial months are not refunded, because you retain access for the full period you paid for. If a membership ends for a reason other than your cancellation, section 5 applies instead and the unused portion is refunded.

If you are charged for a renewal after you cancelled, that is a billing error and is refunded in full under section 8.

Veradene does not offer free trials and does not enroll anyone in a paid plan automatically. You will never be charged for a membership you did not explicitly choose and authorize at checkout.

If Veradene changes membership pricing, we will tell you before the change applies to you, and you will have the opportunity to cancel before any new price is charged.

4. How to cancel

You may cancel at any time by emailing support@veradene.com. You do not need to give a reason or participate in a retention conversation. A cancellation request is effective on the date we receive it, even if we process it later.

5. If care ends for a reason other than your cancellation

Sometimes a membership ends without you cancelling it. These are the terms in that case:

• If a clinician concludes that ongoing Veradene care is no longer appropriate for you, we cancel your membership for you, stop future charges, and refund the unused portion of the period you have already paid for.
• If Veradene ends your membership for any reason other than your violation of our Terms & Conditions, including if we discontinue the service or stop serving your state, we refund the unused portion of the current period.
• If you move to a state Veradene does not serve, tell us and we will cancel your membership and refund the unused portion of the current period.

In each of these cases the refund is proportional to the part of the period you did not receive care for, and it is issued without you having to ask.

6. Refunds outside these terms

The situations above are the refunds you are entitled to. We may also issue a refund in other circumstances at our discretion, and we would rather resolve a genuine problem than win an argument about it. Contact us and describe what happened.

Nothing in this policy limits a right that applicable law does not permit a business to waive, including any state law that gives you a right to cancel or to a refund.

7. Medication, pharmacy, and laboratory charges

Medication and laboratory charges are for products and services provided by the pharmacy or laboratory, not by Veradene. Whether they appear inside a plan total or as separate lines, these amounts are identified at checkout, and where we collect one we are collecting it on that provider’s behalf and passing it on to them. Their refund, replacement, return, shipping, and cancellation terms govern those amounts, and are shown to you before you incur the charge.

Cancelling your Veradene membership does not by itself cancel a prescription or a recurring medication charge. If you have an ongoing medication arrangement, cancel it as well — we will tell you exactly how and help you reach the right place.

Prescription medication generally cannot be returned once it has been dispensed or shipped, for safety reasons and under pharmacy law. If medication arrives damaged, altered, or incorrect, do not use it — contact the dispensing pharmacy immediately, and contact Veradene so a clinician can advise you.

8. Billing errors and duplicate charges

If you see a Veradene charge you do not recognize, a duplicate charge, or a charge after cancellation, contact us before disputing it with your bank. We investigate every reported billing error, and where we find one we refund it in full.

Veradene charges appear on your card statement as VERADENE.

Approved refunds are returned to the original payment method. Refunds are normally issued within three business days of approval; your bank or card issuer may take several additional days to post the credit, which is outside our control.

You always retain the right to dispute a charge with your card issuer. Contacting us first is usually faster, and it lets us fix the underlying problem.

9. Contact

Email support@veradene.com or call (818) 275-0646 (Monday to Friday, 9:00am to 5:00pm Pacific). To help us find your transaction quickly, include the date of the charge, the amount, and the email address on your account.

Written notices may be sent to 11545 McLennan Ave, Granada Hills, CA 91344.

Never send a full card number, a password, or medical details by ordinary email. See Contact Veradene for the right channel for each kind of request, and Terms & Conditions for the full agreement.