The right place for your question.
Use the channel that matches what you need. Keep medical records, symptoms, payment details, and other sensitive information inside your protected Veradene Account rather than ordinary email.
General questions
For a general question, email support@veradene.com. Do not send medical records, symptoms, payment details, or other sensitive health information by ordinary email.
Billing and payments
Billing questions, cancellations, and refund requests go to support@veradene.com or (818) 275-0646 (Monday to Friday, 9:00am to 5:00pm Pacific). Veradene charges will appear on a card statement as VERADENE. Use the email address above to cancel a care plan. Full terms are in our Refund and Cancellation Policy.
Never send a full card number or password by email.
Privacy and accessibility requests
Email support@veradene.com with “Privacy request” or “Accessibility request” in the subject line. We may need to verify your identity before acting on a privacy request.
Emergencies and immediate safety concerns
Veradene does not provide emergency care. Call 911 or go to the nearest emergency department for a medical emergency. In the United States, call or text 988 for the Suicide & Crisis Lifeline.
Business identity and formal notices
Veradene is a brand operated by Benchline Health, Inc. Veradene does not operate a customer walk-in location or clinical mailing address. Formal legal-notice and registered-agent information is available in our Terms & Conditions.
Business and support correspondence may be sent to Benchline Health, Inc., 11545 McLennan Ave, Granada Hills, CA 91344. Do not send medical records or payment details to this address.
Corporate, pharmacy, supplier, and partnership inquiries belong with Benchline Health.