Terms & Conditions

Veradene is intended only for non-emergency health concerns related to menopause and midlife care. It is not for medical emergencies. If you believe you are experiencing a medical emergency, call 911 or seek immediate in-person care.

These Terms & Conditions, together with our Privacy Policy and any additional consents or notices presented through the platform, form the agreement governing your access to and use of the Veradene website, assessment flow, messaging features, care-coordination tools, and related services.

These Terms include a mandatory arbitration provision and a class-action waiver. Please read them carefully before using the site or requesting any services through the platform.

1. Who we are

In these Terms, “Veradene,” “we,” “us,” and “our” refer to Veradene, a brand operated by Benchline Health, Inc., a Delaware corporation, and its operators. “You” and “your” refer to the person using the website or platform.

The legal entity is Benchline Health, Inc., Delaware file number 10681125, incorporated June 30, 2026. For formal legal notices or service of process routing, the Delaware registered agent is Agents and Corporations, Inc., 1201 Orange St Ste 600, One Commerce Center, Wilmington, DE 19801. This is a registered agent address, not a Veradene customer-support, clinical-provider, pharmacy, or principal-office address.

By accessing or using the platform, you acknowledge that you have read, understood, and agree to be legally bound by these Terms and our Privacy Policy. If you do not agree, do not use the platform.

You also agree that certain communications, disclosures, notices, and records may be provided electronically, including by email, account message, SMS, or similar digital means where permitted by law.

2. Changes to these Terms

We may revise these Terms from time to time. When we do, we will update the date at the top of this page. Your continued use of the platform after revised Terms are posted means you accept them.

3. What Veradene is

Veradene provides a technology and administrative platform that may support one or more of the following:

• collecting and organizing your intake and assessment information
• matching and routing your information to licensed clinical partners
• administrative support for scheduling, payments, and fulfillment
• secure messaging and care-coordination tools
• educational content, treatment comparisons, and evidence summaries

Veradene does not itself practice medicine, diagnose, prescribe, or dispense medication. Care is delivered by independent licensed doctors and clinical partners, and medication is dispensed by licensed pharmacies. These professionals review your information and exercise their own independent judgment. Care is provided only if a licensed doctor determines it is appropriate for you.

By using the platform, you authorize us to transmit your submitted information to our clinical and pharmacy partners, laboratories, and operational vendors as needed to coordinate the services you request.

4. Eligibility

To use the platform and request services, all of the following must be true:

• you are at least 18 years old
• you are located in the United States in a state where services are available
• you are legally able to enter into a binding agreement
• you have the device, browser, and internet access needed to use the platform

Meeting these requirements does not mean services will be made available to you. Additional clinical or operational criteria may apply depending on your location, history, symptoms, or the judgment of the reviewing doctor.

5. Availability

Services may not be available in every state, at every time, or for every condition. We may add, suspend, or discontinue any feature, workflow, or service area without prior notice.

6. Accounts and the information you submit

Some parts of the platform require an account or the submission of assessment, payment, or contact data. You agree to provide current, complete, and accurate information and to update it as needed.

You are responsible for keeping your login credentials confidential and for all activity under your account. You may not transfer your account or let another person use it.

To the extent needed to operate the platform and provide the services you request, you grant Veradene and its service providers a limited right to use, host, process, transmit, and display the information you submit.

7. Your responsibilities

As a condition of using the platform, you agree that:

• all information you submit is truthful, accurate, and complete
• you will update your information if it changes
• you will use the platform only for yourself unless we expressly permit otherwise
• you will promptly report any suspected unauthorized access to your account
• you understand that incomplete or inaccurate information may affect eligibility and clinical decisions

8. Acceptable use

You may not use the platform in a way that:

• violates applicable law or another person’s rights
• attempts to gain unauthorized access to the platform or related systems
• disrupts, impairs, or burdens platform functionality or security
• copies, scrapes, republishes, or commercially exploits platform content without permission
• introduces malware, harmful code, bots, or abusive automation
• creates a competing product or service using our materials or workflows

9. License

Subject to your compliance with these Terms, we grant you a personal, limited, revocable, non-exclusive, non-transferable license to access and use the platform for your own personal, non-commercial use. No ownership interest is transferred to you.

10. Healthcare disclaimer

The content on the platform is informational and operational in nature. It is not a substitute for direct medical advice, diagnosis, treatment, or the independent judgment of a licensed healthcare professional.

Always seek the advice of a qualified healthcare provider with any questions you have about a medical condition, treatment option, medication, or change in symptoms.

11. Telehealth consent

Telehealth may involve electronic communications, asynchronous messaging, remote review of your submitted information, and other technology-enabled care methods. Before receiving clinical services, you may be asked to agree to a separate informed consent for telehealth.

You understand that telehealth has limitations, including the inability to perform certain physical examinations and the possibility that a doctor may recommend in-person care instead.

12. Billing and fees

If you submit payment information through the platform, you authorize us and our payment processors to charge the applicable fees for the services and plans you select. The current standard pricing is a $100 initial consultation and, if you are eligible and choose ongoing care, a $100 monthly membership. Charges and renewal terms are disclosed at checkout before you pay.

Membership includes unlimited clinician messaging, dose adjustments when clinically appropriate, prescription and refill management, and expedited shipping. Medication is not included and is billed separately. Laboratory, expedited-shipping, outside-care, and other third-party charges may also be separate when applicable. Our doctors and clinical partners are generally not contracted with insurance plans, so you are responsible for the fees associated with the services you request unless a specific arrangement says otherwise.

13. Membership renewal, cancellation, and refunds

Monthly membership renews automatically until cancelled. You may cancel before the next renewal through the method shown in your account or by contacting care@veradene.com. Cancellation stops future renewals and takes effect at the end of the current paid period.

Consultation, membership, medication-order, billing-error, refund, and replacement rules are described in our Refund and Cancellation Policy, which is incorporated into these Terms. A pharmacy, laboratory, medical group, or other third party may apply separate terms to charges it collects directly.

14. Privacy

Your use of the platform is also governed by our Privacy Policy, which describes how information is collected, used, shared, retained, and protected.

15. Intellectual property

As between you and Veradene, we own all right, title, and interest in the platform, including its design, text, graphics, layouts, software, workflows, branding, and other content, together with all related intellectual property rights.

Feedback, suggestions, or ideas you submit may be used by us without restriction or compensation to you.

16. Testimonials, AI-generated and illustrative content

Some text, images, graphics, or media on the platform may be generated, enhanced, or edited using artificial intelligence tools. Individuals appearing in marketing imagery may be models or AI-generated likenesses and are not necessarily actual patients or doctors. Testimonials and reviews reflect individual, self-reported experiences, may be illustrative, and are not a guarantee of results; outcomes vary from person to person. Any statistics shown refer to self-reported data and are not a promise of any particular outcome.

17. Third-party services and links

The platform may reference or link to third-party providers, pharmacies, laboratories, payment processors, analytics vendors, or external websites. We do not control those third parties and are not responsible for their separate products, services, availability, policies, or legal terms.

18. Disclaimer of warranties

The platform is provided on an “as is” and “as available” basis to the fullest extent permitted by law. We disclaim all warranties, express or implied, including implied warranties of merchantability, fitness for a particular purpose, non-infringement, and uninterrupted availability.

19. Limitation of liability

To the fullest extent permitted by law, Veradene and its officers, directors, employees, contractors, service providers, and affiliates will not be liable for any indirect, incidental, consequential, special, exemplary, or punitive damages, or for any loss of profits, data, goodwill, or business interruption arising out of or related to your use of the platform.

To the extent liability cannot be disclaimed, our total aggregate liability will not exceed the greater of the amount you paid to Veradene in the three months before the event giving rise to the claim, or one hundred U.S. dollars.

20. Indemnification

You agree to defend, indemnify, and hold harmless Veradene and its affiliates, service providers, officers, directors, employees, and agents from and against claims, liabilities, damages, judgments, losses, costs, and expenses arising out of your violation of these Terms, your misuse of the platform, or your infringement of another party’s rights.

21. Governing law

These Terms are governed by the laws of the State of Delaware, without regard to conflict-of-law principles, except where federal law requires otherwise.

22. Mandatory arbitration and class-action waiver

Except for matters that may be brought in small claims court, you and Veradene agree to resolve disputes arising out of or relating to these Terms, the platform, or any services provided through the platform by final and binding individual arbitration.

Arbitration will be administered by the American Arbitration Association under its consumer arbitration rules then in effect, unless the parties agree otherwise. You and Veradene waive the right to a jury trial and waive any right to participate in a class action, class arbitration, mass arbitration, private attorney general action, or other representative proceeding.

Before starting arbitration, the complaining party must send written notice describing the dispute and the relief requested to care@veradene.com. If the dispute is not resolved within 30 days, either party may begin arbitration.

You may opt out of this arbitration provision within 30 days of first accepting these Terms by emailing care@veradene.comwith the subject line “Arbitration Opt-Out.”

23. Copyright and DMCA notices

If you believe content on the platform infringes your copyright or other intellectual property rights, send a notice with enough detail for us to investigate to care@veradene.com. We may request additional information before taking action.

24. Severability and entire agreement

If any provision of these Terms is found unenforceable, the remaining provisions will continue in effect to the fullest extent permitted by law. These Terms, together with our Privacy Policy, medical consent, and any other applicable notices or consents, form the entire agreement between you and Veradene regarding the platform.

25. Contact

Questions about these Terms may be sent to care@veradene.com.

Formal legal notices may also be sent through the registered agent listed above. Do not send medical records, prescriptions, or other sensitive health information to the registered-agent address.