Terms & Conditions

Veradene is intended only for non-emergency health concerns related to menopause and midlife care. It is not for medical emergencies. If you believe you are experiencing a medical emergency, call 911 or seek immediate in-person care.

These Terms & Conditions, together with our Privacy Policy and any additional consents or notices presented to you, govern your use of the Veradene public website, protected intake, Veradene Account, and care services. Care-specific terms presented before you use a service also apply.

These Terms include a mandatory arbitration provision and a class-action waiver. Please read them carefully before using the site or requesting any services through the platform.

1. Who we are

In these Terms, “Veradene,” “we,” “us,” and “our” refer to Veradene, a brand operated by Benchline Health, Inc., a Delaware corporation, and its operators. “You” and “your” refer to the person using the website or platform.

The legal entity is Benchline Health, Inc., Delaware file number 10681125, incorporated June 30, 2026. For formal legal notices or service of process routing, the Delaware registered agent is Agents and Corporations, Inc., 1201 Orange St Ste 600, One Commerce Center, Wilmington, DE 19801. This is a registered agent address, not a Veradene customer-support, clinical-provider, pharmacy, or principal-office address.

By accessing or using the platform, you acknowledge that you have read, understood, and agree to be legally bound by these Terms and our Privacy Policy. If you do not agree, do not use the platform.

If you request or opt into a service, related communications, disclosures, notices, and records may be provided electronically where permitted by law and as disclosed at that time.

2. Changes to these Terms

We may revise these Terms from time to time. When we do, we will update the date at the top of this page. Your continued use of the platform after revised Terms are posted means you accept them.

3. What Veradene is

Veradene publishes educational health information and evidence-linked tools and provides a protected path to clinician-led midlife care.

The platform supports one or more of the following:

• collecting and organizing your intake and assessment information
• matching and routing your information to licensed clinical partners
• administrative support for scheduling, payments, and fulfillment
• secure messaging and care-coordination tools
• educational content, treatment comparisons, and evidence summaries

Veradene does not itself practice medicine, diagnose, prescribe, or dispense medication. Licensed clinicians and the responsible clinical and pharmacy organizations exercise their own independent judgment. Treatment is available only when a licensed clinician determines it is appropriate.

Benchline Health, Inc. is not a healthcare provider, and using this platform does not create a doctor-patient or other provider-patient relationship between you and Benchline Health, Inc. Any provider-patient relationship you form is with the licensed clinician or affiliated professional entity who treats you. Benchline Health, Inc. does not control, direct, or interfere with the clinical judgment of any clinician, pharmacy, or laboratory, each of which is solely responsible for the professional services it provides to you.

Clinical information is collected only through the protected intake and Veradene Account, not through ordinary public-site or email forms. Before information is transmitted to a clinician, pharmacy, laboratory, or operational vendor, you are shown the applicable privacy notice and authorization or consent.

4. Eligibility

You may browse the public website subject to these Terms. Requesting clinical services requires all of the following:

• you are at least 18 years old
• you are located in the United States in a state where services are available
• you are legally able to enter into a binding agreement
• you have the device, browser, and internet access needed to use the platform

Meeting these requirements does not mean services will be made available to you. Additional clinical or operational criteria may apply depending on your location, history, symptoms, or the judgment of the reviewing doctor.

5. Availability

Care may not be available in every state, at every time, or for every condition. Availability depends on the program, your location, clinical appropriateness, and the authority of the treating doctor, pharmacy, and other care partners. We may add, suspend, or discontinue a website feature or service area subject to applicable law.

6. Accounts and the information you submit

Submit medical records, health information, and payment details only through the protected intake or Veradene Account when prompted. Do not submit them through an ordinary public-site form or email.

You are responsible for keeping your Veradene Account credentials confidential and for activity under your account. You may not transfer an account or let another person use it unless an authorized-representative feature expressly permits that access.

To the extent needed to operate a feature you choose to use, you grant Veradene and its service providers a limited right to host, process, transmit, and display the information you intentionally submit, subject to the Privacy Policy and any additional notice presented at collection.

7. Your responsibilities

As a condition of using the website or any service, you agree that:

• all information you submit is truthful, accurate, and complete
• you will update your information if it changes
• you will use the platform only for yourself unless we expressly permit scoped Shared Access
• you will promptly report any suspected unauthorized access to your account
• you understand that incomplete or inaccurate information may affect eligibility and clinical decisions

8. Acceptable use

You may not use the platform in a way that:

• violates applicable law or another person’s rights
• attempts to gain unauthorized access to the platform or related systems
• disrupts, impairs, or burdens platform functionality or security
• copies, scrapes, republishes, or commercially exploits platform content without permission
• introduces malware, harmful code, bots, or abusive automation
• creates a competing product or service using our materials or workflows

9. License

Subject to your compliance with these Terms, we grant you a personal, limited, revocable, non-exclusive, non-transferable license to access and use the platform for your own personal, non-commercial use. No ownership interest is transferred to you.

10. Healthcare disclaimer

The content on the platform is informational and operational in nature. It is not a substitute for direct medical advice, diagnosis, treatment, or the independent judgment of a licensed healthcare professional.

Always seek the advice of a qualified healthcare provider with any questions you have about a medical condition, treatment option, medication, or change in symptoms.

11. Telehealth consent

Telehealth may involve electronic communications, asynchronous messaging, remote review of submitted information, and other technology-enabled care methods. Before receiving clinical services, you are asked to review any legally required informed consent for telehealth.

You understand that telehealth has limitations, including the inability to perform certain physical examinations and the possibility that a doctor may recommend in-person care instead.

Some programs may involve off-label or controlled medications and may require live video, in-person care, identity verification, electronic controlled prescribing, prescription-monitoring-program review, laboratory testing, and medication-specific informed consent. Completing an intake or consent does not guarantee treatment or a prescription.

12. Billing and fees

When you submit payment information, you authorize us and our payment processors to charge the disclosed fees for the services and plans you select. The initial consultation is $99. If you are eligible and choose ongoing care, your monthly care plan has a single total price that includes your prescribed medication and shipping. The exact monthly price depends on the prescribed treatment, formulation, and dose and is shown, together with renewal terms, before you authorize the plan.

Membership features include protected clinician messaging during active care, clinically appropriate dose adjustments, prescription and refill coordination, and care-plan follow-up.

Veradene charges only for clinical services. It does not sell, dispense, ship, or take title to medication. Where a clinician determines that a prescription is appropriate, that prescription is transmitted to an independently licensed pharmacy. Medication is dispensed and priced by the pharmacy, and laboratory testing, when needed, is priced by the laboratory. The monthly care-plan total shown at checkout includes the Veradene services together with the amount charged by the pharmacy for prescribed medication; the medication portion is collected on behalf of and paid to the pharmacy. Laboratory testing is shown separately before you agree to it. In every case, the amounts and timing are shown before you pay.

Veradene is a cash-pay service. Neither Benchline Health, Inc. nor its clinical partners bill insurance, participate in Medicare, Medicaid, or any other federal or state healthcare program for services provided through the platform, or submit claims to any commercial payer. By using paid services you are choosing to obtain them on a cash basis, you are solely responsible for their cost, and you agree that neither you nor Veradene will submit a claim for them to any healthcare program or payer.

13. Care-plan renewal, cancellation, and refunds

A care plan renews automatically each month until you cancel. Its exact renewal amount, renewal date, and cancellation method are shown before authorization. You may cancel at any time by emailing support@veradene.com or calling (818) 275-0646. Cancellation stops all future charges and takes effect at the end of the period you have already paid for. Veradene does not offer free trials and does not enroll anyone in a paid plan automatically.

Our Refund and Cancellation Policy sets out the binding refund and cancellation terms and is incorporated into these Terms. The version of that policy shown to you at checkout governs your purchase. A pharmacy, laboratory, or other third party applies its own separate terms to charges it collects directly from you.

14. Privacy

Your use of the platform is also governed by our Privacy Policy, which describes how information is collected, used, shared, retained, and protected.

15. Intellectual property

As between you and Veradene, we own all right, title, and interest in the platform, including its design, text, graphics, layouts, software, workflows, branding, and other content, together with all related intellectual property rights.

Feedback, suggestions, or ideas you submit may be used by us without restriction or compensation to you.

16. AI-generated and illustrative content

Some text, images, graphics, or media on the platform may be generated, enhanced, or edited using artificial intelligence tools. Individuals appearing in marketing imagery may be models or AI-generated likenesses and are not actual patients or clinicians unless expressly identified as such. Veradene does not currently publish patient testimonials or proprietary treatment-outcome statistics. Research statistics are presented with their source and limitations and are not a promise of any individual result.

17. Third-party services and links

The platform may reference or link to third-party providers, pharmacies, laboratories, payment processors, analytics vendors, or external websites. We do not control those third parties and are not responsible for their separate products, services, availability, policies, or legal terms.

18. Disclaimer of warranties

The platform is provided on an “as is” and “as available” basis to the fullest extent permitted by law. We disclaim all warranties, express or implied, including implied warranties of merchantability, fitness for a particular purpose, non-infringement, and uninterrupted availability.

19. Limitation of liability

To the fullest extent permitted by law, Veradene and its officers, directors, employees, contractors, service providers, and affiliates will not be liable for any indirect, incidental, consequential, special, exemplary, or punitive damages, or for any loss of profits, data, goodwill, or business interruption arising out of or related to your use of the platform.

To the extent liability cannot be disclaimed, our total aggregate liability will not exceed the greater of the amount you paid to Veradene in the three months before the event giving rise to the claim, or one hundred U.S. dollars.

20. Indemnification

You agree to defend, indemnify, and hold harmless Veradene and its affiliates, service providers, officers, directors, employees, and agents from and against claims, liabilities, damages, judgments, losses, costs, and expenses arising out of your violation of these Terms, your misuse of the platform, or your infringement of another party’s rights.

21. Governing law

These Terms are governed by the laws of the State of Delaware, without regard to conflict-of-law principles, except where federal law requires otherwise.

22. Mandatory arbitration and class-action waiver

Except for matters that may be brought in small claims court, you and Veradene agree to resolve disputes arising out of or relating to these Terms, the platform, or any services provided through the platform by final and binding individual arbitration.

Arbitration will be administered by the American Arbitration Association under its consumer arbitration rules then in effect, unless the parties agree otherwise. You and Veradene waive the right to a jury trial and waive any right to participate in a class action, class arbitration, mass arbitration, private attorney general action, or other representative proceeding.

Before starting arbitration, the complaining party must send written notice describing the dispute and the relief requested to support@veradene.com. If the dispute is not resolved within 30 days, either party may begin arbitration.

You may opt out of this arbitration provision within 30 days of first accepting these Terms by emailing support@veradene.com with the subject line “Arbitration Opt-Out.”

23. Copyright and DMCA notices

If you believe content on the platform infringes your copyright or other intellectual property rights, send a notice with enough detail for us to investigate to support@veradene.com. We may request additional information before taking action.

24. Severability and entire agreement

If any provision of these Terms is found unenforceable, the remaining provisions will continue in effect to the fullest extent permitted by law. These Terms, together with our Privacy Policy and any additional notices or consents actually presented to you, form the entire agreement between you and Veradene regarding the applicable website or service.

25. Contact

Questions about these Terms may be sent to support@veradene.com.

Formal legal notices may also be sent through the registered agent listed above. Do not send medical records, prescriptions, or other sensitive health information to the registered-agent address.