Privacy Policy

Veradene is a brand operated by Benchline Health, Inc., Delaware file number 10681125, incorporated June 30, 2026. This policy explains how we handle information when you browse veradene.com, use its educational tools, complete a protected medical intake, use your Veradene Account, pay for services, or contact us.

The registered agent for formal legal notices is Agents and Corporations, Inc., 1201 Orange St Ste 600, One Commerce Center, Wilmington, DE 19801. That address is not a customer support, clinical, pharmacy, or principal-office address. Use the contact method in section 11 for privacy requests, and do not send medical records to the registered agent.

1. Where information is collected

Public articles and educational tools are separate from the protected care experience. Medical answers, identity information, account credentials, and payment details are collected only through the protected intake and Veradene Account when you choose to use care services.

The responsible clinical practice or other covered entity provides the applicable clinical privacy notice for clinical records. This Privacy Policy covers Veradene’s platform and does not replace that notice.

2. Information we collect

Information you choose to provide

• your email address and a limited source label if you submit the newsletter form
• information you include if you contact us through your own email service
• medical history, symptoms, treatment goals, identity details, consents, and other information you submit through the protected intake
• account, transaction, shipping, and support information needed to provide the services you request

Please do not send medical records, prescriptions, or other sensitive health information by ordinary email or through the newsletter form. Those channels are not a medical intake or emergency service.

Information generated when you use the site

• standard request and security information processed by hosting infrastructure, such as IP address, browser and device information, requested URL, timestamp, response status, and request identifiers
• limited first-party product events, such as a page action or protected intake handoff, using an allow-listed event vocabulary that excludes medical answers, care categories, contact details, and free text
• a browser-storage preference used to remember the selected article topic

We may receive limited referral or campaign information included in a URL. Medical answers and other sensitive details belong in the protected intake and are not placed in public analytics events or public URLs.

3. Cookies and browser storage

The site and Veradene Account may use browser storage and infrastructure-level technologies needed for security, routing, reliability, and basic site preferences, authentication, and protected sessions.

You can clear or block cookies and browser storage in your browser. Some preferences or security features may then work differently. Where applicable law requires us to recognize a browser privacy signal or consent choice, we will do so.

4. How we use information

We use information to:

• serve, secure, troubleshoot, and improve the educational website
• save newsletter subscriptions and manage related requests
• respond when you contact us
• measure site reliability and limited, non-clinical product usage
• create and manage your account and protected intake
• coordinate clinician review, prescriptions, pharmacy fulfillment, and support
• process payments, prevent fraud, manage renewals, and handle refunds
• detect abuse and comply with legal obligations

Public-site analytics are not used as medical intake. Licensed doctors make clinical and prescribing decisions using information submitted through the protected care experience.

5. How we disclose information

We may disclose information to:

• hosting, database, security, observability, and email-service vendors that support the platform
• independent licensed doctors and clinical partners involved in the care you request
• pharmacies, laboratories, identity-verification providers, payment processors, and fulfillment providers as needed for your selected care
• professional advisers, authorities, courts, or regulators when reasonably necessary or legally required
• a successor in connection with a merger, financing, sale, or restructuring, subject to applicable law
• another party when you direct us or provide valid consent

We do not sell personal information or protected health information.

6. Retention

We retain information only as reasonably necessary for the purposes described here, including security, operations, legal compliance, and resolving requests. Retention periods vary by category and may be shortened through deletion or aggregation when the information is no longer needed.

7. Security

We use administrative and technical safeguards including encrypted transport, access controls, limited event contracts, and operational monitoring. No internet or storage system is completely secure.

8. Your choices and privacy rights

Depending on where you live and applicable exemptions, you may have rights to request access, correction, deletion, or a copy of certain personal information, or to object to or limit certain processing. You may also ask us to remove your email address from the newsletter list. We may need to verify your identity and authority before fulfilling a request.

California residents may have additional rights under California law, including rights concerning access, correction, deletion, and certain sharing or sale practices. We will not unlawfully discriminate against you for exercising an applicable privacy right.

9. Children

Veradene is intended for adults and is not directed to anyone under 18. We do not knowingly collect personal information from children.

10. Third-party links and policy changes

Links to third-party sites are governed by those sites’ own notices. We may update this policy as the services change and will revise the date above. Material changes are presented as required by law.

11. Contact

Privacy questions and requests may be sent to support@veradene.com. Do not use ordinary email for emergencies or sensitive medical information.